Busken Bakery

Customer Service Specialist

Location

Hyde Park, OH

Type

Full Time

Summary of Role: The primary responsibility of this position is to create legendary experiences for customers placing specialty orders via phone, email, and in person at the Hyde Park Busken. Representatives will answer & route calls, work one on one with customers to dream up and design specialty orders, and follow through with the decorating team to ensure all orders meet and exceed the expectations of our customers.

 

Hours:

  • Part time
  • Days vary Monday - Sunday
  • Shifts vary
    • 6:00 am - 8:00 pm

 

Job Duties:

  • Assist with specialty orders via phone, email and in-person at the Hyde Park Busken location
  • Answer and route all incoming calls in a positive manner using a multi line phone system, taking detailed messages when necessary
  • Take orders for all products and recommend creative ideas to suit individual customer needs
  • Follow special orders through the creation process from start to finish ensuring the final product meets and exceeds the customer's expectations

 

Qualifications:

  • High School Diploma or equivalent
  • Previous experience in customer service
  • Skilled in Microsoft Office Applications (Word, Excel, PowerPoint, Outlook)
  • Passion for creativity
  • Strong sense of ownership and accountability
  • Excellent written and verbal communication skills
  • Outgoing and comfortable working with the public
  • Knowledge and understanding of current technology (smart phones, iPads/tablets, etc.)
  • Strong organizational skills
  • Ability to multi-task

 

Busken Bakery, Inc. offers competitive compensation based on skill and experience along with health, dental, 401K and other benefits. All candidates who are offered a position will be required to successfully pass a drug screen and background check.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Company Website: www.busken.com

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U.S. Equal Opportunity Employment Information (Completion is voluntary)

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

You are being given the opportunity to provide the following information in order to help us comply with federal and state Equal Employment Opportunity/Affirmative Action record keeping, reporting, and other legal requirements.

Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

Company Website: www.busken.com